course questions – Welcome to the CCW Frequently Asked Questions hub

I need to speak to a tutor

Please look on your course moodle page for contact details for your course team or contact the Programme Administration team if you need support.

I don’t know my timetable / group?

Please look here for more information on how to access your student timetable. You can access your timetable as a PDF or direct through the CELCAT calendar here – CELCAT calendar

I want to take time out?

If you want to request time out from your studies please consult the time out guidance here You can find out more information about time out guidance and extenuating circumstances here

I have been asked to come to a right to study appointment what is this?

If you need a  visa  to study with us, we will arrange a Right to Study appointment to verify your  visa and immigration documents  in-person. This also applies if your visa documents have changed. We are asked to do this by  UK Visas and Immigration  (UKVI).

I need to collect my ID card

ID cards are usually collected from the student contact desks. If you have been studying online and now need to collect your ID card please contact the student contact desk at your college. Camberwell studentcontactdesk@camberwell.arts.ac.uk Chelsea contactdesk@chelsea.arts.ac.uk Wimbledon studentenquiries@wimbledon.arts.ac.uk You will need to provide your student ID number, please bring this along. Lost cards – If you have lost… Continue reading I need to collect my ID card

I am having issues with my enrolment

New students: How to enrol Returning students: How to enrol Online registration for new students: Visas and immigration See the enrolment webpages for a variety of guidance on how to enrol for new and returning students. Including further information on enrolment for those who don’t hold British or Irish citizenship and information on how to… Continue reading I am having issues with my enrolment

I cannot attend my course today what do I do?

If you cannot attend your course please get in touch with your course team. Look at your course moodle site for information on how to contact your course team to let them know you’re not able to attend.

I need a letter to confirm I am a student

You can get a letter confirming you are a student in the student portal. Once your enrolment is confirmed log in and go to myEnrolments then my Study Details. If you need further help please contact studentcontactdesk@camberwell.arts.ac.uk – Camberwellcontactdesk@chelsea.arts.ac.uk – Chelsea studentenquires@wimbledon.arts.ac.uk – Wimbledon

I need a letter for a Schengen visa application

If you are travelling in Europe you might need a visa. Please see the Immigration and Visa page here for further information. Below is the factsheet for Schengen Visas. Factsheet : Schengen Visa [PDF 308KB] If you would like a visa letter please email ccwstudentsupport@arts.ac.uk

I want to update my address, email or mobile number

You can make changes to your term time address, email and mobile number in the student portal. Head to my Enrolment(s), my Study Details and amend using the buttons to the right of your personal details.